Online Courses Refund Policy

Students who register for a training course occasionally change their mind for one reason or another. Regardless of the reason, we believe there should be a definite refund policy for students who decide not to take the course. Refunds for online courses are only given under the following circumstances:

• The student/user did not access any portion of the online course AND the student/user requests a refund, in writing via email within  5 calendar days from the date of the purchase (email notification sent with login in credential). There will be no refunds for any online courses once a course has been started/accessed in any manner.
• A full refund will be issued less an administrative fee of $100.
• All shipped course materials (books, study guides, CDs, Self-Study Kits, Videos, etc.) are returned, unopened/unused at your own expense if you accept delivery of the package. There are no refunds for Kindle books or e-books.
• Please understand that with the enrollment and accessing of your online course, you have read and agree to the aforementioned refund policy. There are no extensions granted for your course. If you do not complete your course by the end date on your welcome letter, there will be additional fees for extended access.

Online Enrichment Course Refund Policy

• The student/user did not access any portion of the online course AND the student/user requests a refund, in writing via email within 72 hours of enrolling in the course.
• We are unable to offer refunds after the exam has been attempted.
• A refund will be issued less the materials fee for the course.

Need help?

Contact us at {email} for questions related to refunds and returns.